And Then…

The follow up.

Couldn’t get hold of Simon over the weekend to deliver the rushes. We spoke today and I couldn’t face the hassle of driving around Notting Hill in the middle of the afternoon looking for parking. So…

So I got the address for where Simon’s working and put the tapes in the post.

While I’m waiting, I’ve started having a go at cutting things together on Final Cut Pro. It is *so* easy to destroy everything in the edit and doing it yourself makes that abundantly clear. Must persevere. Must keep trying.

Someone gave me another copy of ‘Who Moved My Cheese’.

Must sell it.

Window Of Opportunity

Because it’s there!

Okay, the real deal is why do I bother putting myself through the completely ridiculous trauma that is short film making? Let me tell you about getting my rushes transferred to a firewire drive for editing. [No, shut up!] Oh, please! [Okay then. But this had better be funny.] It isn’t.

Simon (editor) says he wants to edit using Final Cut Pro on his Apple Mac. He will therefore need the rushes on DV tape. Various confusion because there are different flavours of DV tape including miniDV and DVCAM. Some of these have timecode (which we need) and some don’t. I ask around. I find Perry.

Perry can transfer the rushes straight on to a portable firewire drive. I look into all this technology. It sounds cool. Way cool. I buy it. I order an Apple PowerBook with FCP and various other gubbins including a portable drive. I pick up the PowerBook from the States in January. The drive is delivered three hours after I leave.

So I’m back in the UK. With my PowerBook. Learning Final Cut Pro. It’s sweet. I call up Peter (the sound guy) who has sync’d up the picture and sound rushes (aka. raw footage) and they are ready to be transferred to the portable drive (which I don’t have). I pick up the sync’d up rushes and call Perry (the man with the plan).

While some of this is going on I set up a LAN from my divan over my WAN. It nearly melts my brain, although that doesn’t scan. Although that does. Ish.

Perry emails back. He’s very busy. Doing a project. Doesn’t know if he’ll have time. I call him up and speak to him because Simon is going to be free for a week before he gets stuck into the current feature he’s working on. There’s a window of opportunity and I want to seize it. Okay, says Perry. Come on down.

I drive down to Perry’s house in Farnham at 3pm on Saturday. Except I don’t drive to Perry’s house. I take the wrong exit off the M25 and wind up heading into London. Funny, I think. There’s no exit for Farnham. Thirty miles in I wise up to my mistake, turn around and go back the other way. My car is running on deisel fumes at this point so I have to stop and fill up the tank. It’s getting dark but I’m optimistic.

Eventually I get to Perry’s house at about 5.30 and his wife gives me a cup of tea (nice lady). We chat for a bit and Perry takes the tapes. He’ll let me know if I can pick them up on Monday.

=====

Monday comes. Perry emails. Nope. The sound lead fell out while the tapes were dubbing overnight so he’ll have to do them again. Tuesday. Simon now has access to Avid so he wants to edit on that. I’ll still get a DV copy on hard drive so I can play with FCP. Simon lets me know of a contact of his in Notting Hill where I can drop off the tapes. One David Stewart, no less, but not the Eurythmics one.

Tuesday. Tuesday there are no Central Line trains running in London because of a derailment last week. Also the firefighters are on a 48 hour national strike. I go down to Battersea to pick up the portable drive (which Perry is lending me) and to get the rushes tapes for Simon. After an hour and a quarter of messing around on the tubes, I finally arrive in Battersea where Perry is working. Success.

No, dear reader, not at all. Perry hasn’t brought the tapes, just the drive. So I take it and another two and a half hours later I’m back home phoning Simon. Tomorrow. Tomorrow Perry will take the tapes in with him. That evening I look at the sync’d rushes for the first time with sound. It is damned funny. This is going to be a lovely little film. I’m so pleased that I call Michael, the lead actor.

“Michael, this is damned funny stuff,” I tell him. “That’s great. Hope it’s ready soon.” We chat for a bit and it all looks like it could be within reach.

=====

Wednesday and you already know what’s coming. I have a day off. I call Perry at one o’clock and he tells me about his clutch blowing up in his automatic gearbox and no car and I sympathise and of course there are no tapes today. Call him tonight after 10pm but does Simon really need the tapes, he asks? Could he use the firewire drive? I don’t know. I phone Simon who thinks he can. This seems to be a result. I’ll leave it with the non-Eurythmic guy tomorrow.

Thursday. I’m on a course. Well, a workshop actually. ‘Dealing With Change’. Yes, we have those here. They’ve already given out copies of that literary classic ‘Who Moved My Cheese’ to help us. And help it did! I sold mine ‘as new – unwanted gift’ on Amazon this week and made £3. But now we have to go through with the dullness of a day’s pseudo psychology. And starting at 9am–the worst possible time to get into London because it’s rush hour. And there’s no Central Line. And the fireman’s strike means various tube stations are shut. Needless to say, all the car park tickets are gone for the day so I’m going to have to use public transport.

Thursday I get up at 6.30 so I can leave at 7am for this dullness and I make it to work at 8.50 having paid £17.20 for the privelege rather than the usual £9 because I’m travelling before nine o’clock and that’s peak time isn’t it so they can charge more. Standing all the way. Joy.

The course is everything I imagined and more but it’s irrelevant to the rushes tale. Except we got a free lunch which offset the travel costs a bit so that’s nice. Nothing I could sell this time but, oh happy day, we finished early at 4.15! The next 15 minutes were spent printing out a map showing me how to get to the non-Eurythmic DS’s workplace and at 4.45 I was on the tube, on my way.

Of course, now would be the perfect time for it to snow.

Five o’clock this afternoon I’m holding a soggy piece of paper which used to be a map and am lost and fed up trudging through slush in Notting Hill and fighting to keep my umbrella up. And then somehow I’ve walked to Bayswater, so I double back. Half the roads don’t seem to have street names up. Eventually, at about 5.40 I turn up at the place where David Stewart is supposed to work. “Is David Stewart here?” I ask the receptionist of this uber-trendoid converted warehouse media establishment. “I have to drop something off for him.”

Wait for it…

“Oh, David’s gone for the day. You can leave it here if you like, though. He’s on a shoot tomorrow so he won’t be in again until Monday.”

Nice.

“Erm, I think I might as well keep it with me in that case,” I say stoicly. “I’ll probably see the person it’s for before he does.” And off I head, into the snow again to Royal Oak Station to squeeze into an already jam-packed underground train heading for King’s Cross and home…

“King’s Cross Station is closed due to overcrowding,” announces the driver. “This train will not be stopping at King’s Cross.”

I stay on until Farringdon and join the commuter lemmings on the platform there. Five minutes later a train for St Albans grinds into the platform and once again we all squeeze ourselves into the already full carriages. Today has been so appalling in terms of getting the rushes sorted out that I promise myself that I won’t walk home in the snow. That would be bad. I deserve a taxi. Or at the very least, a bus ride.

=====

There are no taxis at St Albans City Station when I get there just before 7pm. Cars are barely moving and the snow is now a couple of inches deep. It’s strangely quiet as the soft white icing on the cake absorbs so much of the sound. A surreally silent traffic jam. At last a bus arrives for Hatfield, which isn’t where I’m going but at least it’s a bus. “This will be the last bus today,” announces the driver. “No more buses after this one!”

I set off walking across the roads through the silent slow-motion traffic and try to keep my footing on pavements turning to ice already. Police and rescue service sirens come from all around, echoing over the houses eerily, the only sound in this tranquil winter wonderland. Some twenty minutes later, I’m home. I breath a sigh of relief and reach of my keys… And the lock on my front door is frozen. Do I weep now? No, never say die. I breath heavily into the lock, melting the tiny blob of ice that’s somehow got in there. I’m in. I’m home. It’s twenty to eight.

Simon’s answerphone is switched on so I leave the message. Sausages and mash and a glass of wine are all that remain as this week’s window of opportunity slides by.

Why? Because…

Film News

Fate & Fortune is due to appear in the Ann Arbor Film Festival, Michigan, as part of the Cinema Slam showcase in March.

Last Train will be getting a screening, also in Ann Arbor, thanks to Cinema Slam at the Michigan Theatre in April. I must try to arrange a crew screening at a London preview theatre before I ship it. Most of the people who helped make it have never seen it on the big screen. Andy, the composer, is particularly miffed about that. In fact, I don’t think he’s talking to me. Sigh.

The Car rushes are back in my hands again and I hope to get them transferred on to a portable fire-wire drive this weekend. I’m now the proud owner of a non-linear edit system which can apparently work in full broadcast resolution. I want post-production on this to be completed by the end of February.

That’s about it for now. Too much time has been wasted this week trying to get the PowerBook to talk to my PC’s printer over the wireless network I’ve set up. Still no joy after a week and I’ve started getting sidetracked into reading about UNIX. Reading up about OS X and the Rendezvous communication software, I keep thinking there must be a way of doing this without buying third-party applications.

Also, I keep telling myself I need a good protective case for the new PowerBook and then decide I really mustn’t spend any more money. I did the same thing with the first guitar I bought years ago–a really great secondhand Yamaha folk guitar with a beautiful tone. I carried it around in a soft bag until someone fell on it in a drunken stupor and broke the neck…

No. No more spending money. No. Definitely absolutely no. Uh uh. No way. Okay. Well. Maybe… a leetle bit…

Reflections On 2002

Just going through some of the piles (and piles) of old paperwork which mainly needs trashing. The filing cabinet is now full and the drawers (steel) are literally bulging. Distributing films from a one-bedroom apartment proves to have drawbacks in terms of the mess it creates. But then, the creative process is often messy.

****

Eastern Screen wrote to me a week ago to say Strawberries won’t be getting a grant (boo) but they like the visual style (good) and would I like to go along for a meeting with their development people (excellent). Of course. Arranged for late January. Please to send them anything else I’m working on in the meantime.

I call Lionel (writer) to let him know about this and does he have anything he’d like me to pitch at them for possible funding? Yes, he says, he does. He and Simon have a feature script that’s nearly ready. I need a synopsis and sample scene, although there’s no guarantee Simon and Lionel would want to make it with me anyway. However, I figure it can’t hurt to see what Eastern Screen says.

We go on to discuss generally the three shorts Simon, Lionel and I have made so far–two of them Lionel’s co-written and The Car he did a lot of the design. We think we’re doing well and pat ourselves on the back.

****

Reflection on 2002 #1: among other things, two very concrete goals I set out to achieve this year have been accomplished. Firstly, I finished Fate & Fortune on 35mm. Secondly, I got it shown in the States. Bonus: I shot another short on celluloid, The Car.

****

Christmas, the Winter Solstice, is a time to pause. To look back. To project forward. To be One with the Now.

Maybe I’ll post some more reflections as I think of them. Maybe I’ll just keep them to myself, turning them over in my mind as I look at the lights of the Christmas tree. Lights sparkling on the baubles–each one a memory of years gone by. Reflections in the tinsel spreading the silent magic of the lights. And those rich green pine needles–a reminder of the earth where we live.

****

Reflection on 2002 #2: somehow, no matter what happens, one can still learn all the words to I Was A Teenage Dirtbag well enough to be able to scream them from the back of a pub while the world’s worst cover band plays on Christmas Eve. Okay, the real reflection: rock music. That kind of rock music. That’s part of who I am.

****

Reflection #3: 2002 was the year we coined a phrase for the nineties. It takes three years to coin a phrase for the previous decade. To sum it all up in one neat little “I understood it because I could label it” package. And this year, we got it. We summarized it down to three words. Wooh.

The Slacker Generation.

As usual, we understood very little.

****

Reflection #4: Letting go of someone you love is the hardest thing in the world. When they love you too. It doesn’t mean you don’t care. That’s a big part of what makes it so hard. But sometimes, it’s just not meant to be. Life isn’t like books or movies or anything else anyone has tried to use to package it. Nor is love.

****

Reflection #5: Hanging on to a way of life that doesn’t work for you but satisfies some basic human needs is the easiest thing in the world. Work means nothing. This is your life. But we still forget it. Most days.

****

Reflection #6: Love can come again. Even when you don’t expect it. Even when you’ve just let it go. The universe is a good place. Even when it hurts you, it can love you at the same time. And you can never know where it’s taking you. Home is a feeling, not a place.

****

Reflection #7: When you’re doing what you enjoy, it isn’t work.

****

Reflection #8: Herbie Wise’s inspirational directing masterclass with the Directors’ Guild. This was kind of a turning point this year because it gave me an affirmation that I can direct. If I’m thrown in the deep end, I won’t sink. I’ll get very good results–and excellent results if I’m working with high calibre people.

On the day, we worked with a group of professional actors all of whom had major TV credits and some film work under their belts. Each of us went off to breakdown, rehearse and then perform a scene with two of them. They were excellent. The feedback I got was excellent. The day was great.

I found that what works for me is that directing is about confidence, nurturing a creative, collaborative atmosphere and letting things evolve while keeping a vision in mind. Directing, as far as I’m concerned, is nearly all in the pre-production. On set, it’s about keeping things moving while maintaining the freedom to change the plan.

****

Reflection #9: my first taste of medical treatment in the USA–having my ears syringed. Seems to be similar to UK treatment except they charge more and I’m guessing that’s because they have to carry huge amounts of insurance against being sued. Being able to hear clearly was superb and totally underrated.

Routine checks showed my blood pressure is higher than normal, presumably due to my cake eating, beer drinking slothful existence. Also a lack of karate (oops) and almost complete lack of dancing in 2002 (double oops). Plus there was the whole thing with travelling to work, where it became considerably cheaper to drive than use the train.

Up until this year, I’ve regularly walked twenty to thirty minutes a day to the railway station. However, Thameslink (our rail operator) changed the terms of their discount tickets pushing the price up from £6 to £9 to get into London. Driving costs me less than £5 in diesel so it’s not a difficult choice.

[Sidenote to London Mayor Ken Livingstone, who I know is an avid reader of this board: Ken, you’ve got two hopes of easing the capital’s traffic congestion at these prices. And one of them’s Bob.]

I should have resolved to do something about all of the above in 2003, I suppose, particularly with the reminder of the final bill from the hospital ($209 for ear cleaning!?). However, there’s a stack of candy, cakes, wine and other Christmas goodies to be worked through before then. Still, at least I had my hair cut short.

****

Reflection 10: Something on the radio this morning (January 3rd; I’ve kept adding to this particular blog entry) reminded me of this. Dr Richard Wiseman a doctor at the University of Hertfordshire has spent eight years studying the common characteristics of lucky people–ie. those whose luck is statistically greater than average.

And here’s the four defining things which lucky people do:

1. expect good fortune
2. create, notice and act on opportunities, no matter how small they initially appear
3. listen to gut feelings and act on hunches about people or situations
4. turn negatives into positives by seeing these as a chance to do something better.

That last one reminded me of Jack Wood dropping out from The Car at the last minute. I was so fortunate to get rid of his dead weight and take on a professional in his place. It not only made the whole shoot so much more enjoyable, it also improved the end result immeasurably. The attitude of ‘the show must go on’ actually made it happen.

In the words of Captain Picard, “Make it so!” And it so it is.

The Car – Update

Pictures and sound have now been sync’d up. I call Simon again to find out what DV format he wants tapes in for acquisition to his laptop edit suite, Final Cut Pro. He isn’t sure. He’ll call me back. I call Stanley Productions to get a price for transferring rushes to DV. It’s £105 plus VAT. Will this include timecode? Opinions differ.

Frustrated, I speak to a friend named Richard who has been building edit suites in his spare room in St Albans for the past few years. Richard tells me timecode on DV is hit and miss. MiniDV, he is pretty certain, doesn’t include it. DVCAM, on the other hand (Panasonic’s rival tape format), *does* include this necessary digital editing component.

DVCAM it is then. I call Simon back with this news and chat to his answerphone for a while. This happens a few times. I buy a computer magazine and consider buying my own edit suite. The dream machine seems to be a top of the range Apple PowerBook with a DVD-R and Final Cut Pro installed. However, PC’s are considerably cheaper. I read around the subject and immerse myself in the conflicting opinions.

Somewhere along the line, I call up Perry Mitchell, a video consulted who posts regularly to the Shooting People filmmakers forum and the Guild Of Television Cameramen mailing list. Perry has set himself up with solutions for people just like me. He can transfer my rushes from DigiBeta on to a portable hard drive for editing. He’ll then rent this out on a daily basis while the edit takes place.

Nice. Even nicer is that, a few days later, once the ten minute film is complete, you dump it down on to Perry’s portable drive, take it back to him and he uses it to conform the DigiBeta in what’s known as an online edit. Conforming means he creates a new DigiBeta from the master, matching each edit, cut for cut, as produced by Final Cut Pro (FCP).

Simon, meanwhile appears to have vanished. I hum. I hah. I talk about my usual editing delay frustrations to a few friends. I go and look at Richard’s Adobe Premiere suite and see what it can do. It’s easy-peasy lemon squeezy. Just drag and drop clips on to the timeline, trim them up and play them in sequence, in real time. Hard to believe this kind of functioning was restricted solely to high end system like Avid only a few years ago.

Like a word processor, desktop editing makes cutting video possible for anyone. Also just as a WP package doesn’t automatically make someone a writer–they replace the painfully tedious processes of hot metal and offset litho paste-up–FCP or Premiere replace the tedium of physical splicing on a Steenbeck but won’t make someone an editor on their own. Nevertheless, I’m fairly confident in my editing skills and know I can polish them. Hey, if Markux can get into desktop editing, I really should bite the bullet. So I do.

Chomp.

My new one gig PowerMac should be in my hands early January, complete with FCP, Photoshop, Illustrator, After Effects, Dreamweaver, Shockwave Flash, MS Office and various other goodies. My mortgage will probably go up by a few thousand in the next few weeks accordingly but this is a serious investment in my future. So, if anyone wants any showreels cutting or DVD authoring done early next year, please get in touch. Reasonable rates.

Actually, thinking aloud, I can even use it as back up to run some training in sound and lighting craft for the BBC Film Club next year. Mmmm. Nice.

Gimme Forty

Most of the do-gooders who delight in funding screw-ups like North Korea soon won’t have much money left to do their ‘good’ works, at least not in the UK. Home borrowing is at record levels and many people are taking advantage of low mortgage rates (around four percent) to buy second homes in the UK. However, UK fire fighters are walking out on strikes because they want a whopping 40 percent (yes, forty!) pay rise.

Now, I’ve no objection to fire fighters being paid enough to be able to afford to live in the over-priced property that exists around these parts. However, I’ve got to wonder at two things. Firstly, do other countries allow their emergency services to go on strike? And secondly, for one group of workers to demand 40 percent while everyone else is getting two percent seems completely outrageous. On the other hand, the two percent rises bear no relation to reality either so maybe it’s about time someone took a stand.

Even with the mooted compromise of 16 percent being suggested in some quarters, a pay-rise of that size for so many people will push local taxes up massively. Currently these taxes rise at around ten percent per year. Inflation is at four percent per year. So local councils are already spending more and more (and more). My local tax has doubled in the past ten years while my salary has stayed roughly the same.

To put this into perspective for American readers (I know you’re out there), council tax (levied on property and assessed by property value) is currently around £1,000-£1,500 a year in St Albans. I know this is a lot less than similar taxes in the USA, however we generally pay far more in purchase tax than in most States. VAT [‘Value Added Tax’–paid on nearly all goods except food, books and children’s clothes] in the UK is 17.5 percent

One suggestion I heard on the radio this morning would be to pay more to fire fighters by increasing local tax on second homes (sic). These currently get a fifty percent discount on this tax if they’re unoccupied. This would be reduced to a ten percent discount. Not having a second home, this doesn’t affect me directly, but if it forces people to foreclose on their mortgages, it will drive house prices down. And driving house prices down would definitely push the UK into recession, according to the same radio report.

Of course, the other solution is to increase local council taxes massively, because fire fighters aren’t the only ones who’ll be wanting (and deserving) a giant pay increase.

Meanwhile, how am I going to continue paying for my films, festival entries and international jet-set lifestyle? Not to mention kitchen upgrades? And do all this while effectively working for the Government for half the year? Eh? Remortgage again, I guess. Hold on, I think I saw an interest-free TMF credit card application around here some place. More debt please–we’re British. Well, okay, some of us are. Is the grass any greener elsewhere, though? Really.

Kitchen Sink Drama

Today I bought a cooker. This probably has some weird name in the USA, like range or hob or even hobgoblin. “Welcome to Hobwarts, Mr Potter! Would you like to see our range of goblins?” Yes, that sounds right, doesn’t it? Maybe not. Not even in the shop (or shoppe) where I went today, the Watford Cooker Emporium, although it doesn’t remind me of a joke about gobbling.

As for the not quite random cooker purchase, I blame Pete for this. He doesn’t read these boards so he’s a handy scapegoat. He sent me along to the Watford Cooker Emporium–aka. A&A Refrigerators, which makes even less sense–because they specialise in reconditioned kitchen appliances and he thought I’d get something cheap there. I bought something new for three times as much as I intended to pay. And I’m still not sure it’s what I want.

I’ve been working on the kitchen on and off for a few weeks now and have spent the past few days putting up ceramic tiles. Nice easy job, you might think, and you’d be right except for all the fiddly bits around pipes and electrical outlets and stuff which you have to cut shapes out for. I used an electrical jigsaw and made a lot of dust while spilling gobs and goblins of tile cement around the place.

Something else you might not appreciate about tiles with all these shapes to cut around is that there are no short cuts. You can’t simply whack up the ones which don’t need cutting on the wall and leave the exactly right space for the cut tiles to fit in later. Woah, no. Because when you come back, your new (cut) tiles don’t fit in those spaces. So you have to smash some off with a chisel (loud) or sandpaper tile edges for ages until a fit is possible.

Sandpapering tiles creates an odour akin to being at the dentist, by the way, which apart from being vaguely unpleasant at least confirms that both teeth and tiles are made of the same thing–ceramic. How come you don’t have to bake teeth in a kiln to harden them, though? There’s no need to answer that.

****

Okay, so the kitchen looks great and I’ve procrastinated long enough and it’s time to phone Simon to find out what’s happening with The Car. Plus there’s the whole drama of getting the print of Fate & Fortune shipped from Fort Lauderdale to Michigan for a screening tomorrow. Nothing is ever easy.

Where was I? Oh, yes. The Car. Simon is no longer working on the feature project he’d taken on which, although sad for him that he won’t be earning money for a while, means he’s now free to concentrate on my short as of this week. We yak yak for a while and he promises to take the rushes around to Pete (sound guy) tomorrow to be sync’ed up.

Tomorrow there are festivals to enter, expenses to be mailed out, bills to pay (rather a lot of them) and the stair case needs to be cleared so the nice people can haul this heavy lump of kitchen hardware up to my kitchen. It’s that cleaning part which will probably be the hardest, I suspect.

Then I’ve got to get grout into all those gaps in the tiles and I was going to lay new vinyl tiles on the floor. Hey, presto! Harry Pottery. A reasonably priced kitchen revamp. Even the cooker wasn’t particularly expensive (£240, since you asked) although if I was going for broke, I’d have bought something with six burners and two ovens. “Going for broke” is the right word to use when doing a kitchen, methinks.

Still, the whole point of the exercise is to add value to the property and it should certainly do that. You can’t fool all of your bank managers much of the time, but you can certainly fool a large percentage of the house buying public most of the time. Even if you end up with a few tiles on Diagon Alley [groan]. Anyone for Quidditch?

====

Two days later…

I’ve got to get grout into all those gaps in the tiles

Top Decorating Tip #1: Never work grout into gaps with your fingertips no matter how tempting or simple this procedure may look. You will slice them up on sharp edges and then get grout in the cuts. These will sting painfully and not heal easily because grout–especially waterproof grout–sets and doesn’t wash out of cuts. This hurts to type.

I was going to lay new vinyl tiles on the floor

Top Decorating Tip #2: Measure the floor space *accurately* before buying tiles and then you’ll have enough to finish the job rather than be left with three gaps at the end.

This concludes today’s home improvement course.

– Kit ‘The Toolman’ Taylor

Armed Parasites

“The road to hell is paved with good intentions”

Now–right now, today, this minute in fact–if you were in charge of a starving population that relied on international goodwill to ship in free food, what would you make your highest priority? Let’s take it a step further and assume that your country supplies a big fat zero to the rest of the world in return for all that aid. Okay, let’s take a look at, oh, I don’t know… how about North Korea?

North Korea:
After decades of mismanagement, the North relies heavily on international food aid to feed its population, while continuing to expend resources to maintain an army of about 1 million. North Korea’s long-range missile development and research into nuclear, chemical, and biological weapons and massive conventional armed forces are of major concern to the international community.
source: The CIA World Factbook

Today it’s reported that the country has officially announced it has nuclear weapons:
A commentary broadcast on state radio said North Korea had developed “powerful military counter-measures, including nuclear weapons” to cope with what it called mounting nuclear threats from the United States.
source: BBC News

Interesting use of the word ‘developed’. I’m thinking ‘bought’ would be more appropriate. Bought using money saved on buying food and power because charitable suckers sent it to them for nothing. I bet everyone just sleeps so much more soundly in their beds at night at the thought of all the good humanitarian work they’ve done. I certainly feel much fuzzier if not warmer.

Intel Inside

Dear Intel Customer Support,

I bought your camera [a discontinued product line] and it does not work with my computer. It works fine with my friend’s PC but not mine. Here’s how I’ve installed it, here’s my system spec, here’s the self-help procedure I’ve followed from your website. I think it’s the Intel USB chipset because that’s what it says in your self-help guide. Your chipset is incompatible with your camera. Blah blah blah.

Keith [my bold]

=============================

Hello Keith,

Thanks for contacting us!

At this point, if you have gone through the LIVEVID.EXE file with no success, there is little more troubleshooting we can do… [blah blah blah] My suggestion would be to contact our support staff to determine if there is any additional troubleshooting we can do. [some more blah blah here]

Support can be contacted with the information at:
http://support.intel.com/support/9089.htm

Regards,

Jon S.
Intel(R) Technical Support

=============================

Duh. Duh duh duh. But you *are* the support staff. I contacted you. That weblink is the one I followed to contact you and to which you are responding. And your self-help file says that the chipset *you* make can’t communicate properly with the webcam *you* make. Durrrr.

[sound of banging head on wall]